Terms of Service

Last updated: 23 July 2026 Effective date: 23 July 2026

These Terms of Service ("Terms") govern your access to and use of the Camwarden platform ("Service"), operated by CMP IT ApS ("we", "us", or "our"), a company registered in Denmark.

By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 16 years old to use the Service, or have obtained the consent of a parent or guardian. By creating an account, you confirm that this requirement is met.

If we become aware that personal data has been collected from a child in breach of this section, we will delete the account and associated data without delay.

2. Your Account

You are responsible for maintaining the security of your account credentials. You must provide accurate and complete information when registering and keep it up to date. You may not share your account credentials with others outside of your team, as defined in Section 4.

You must notify us immediately at [email protected] if you become aware of any unauthorised access to or use of your account. We are not liable for any loss or damage resulting from unauthorised use of your account where you have failed to notify us in a timely manner.

We reserve the right to suspend or terminate accounts that violate these Terms, remain unpaid, or that we reasonably determine pose a risk to the Service or other users.

3. The Service

Camwarden is a SaaS platform for trail camera management. We offer:

• Upload and management of trail camera images, delivered via email ingestion from connected cameras or uploaded manually (for example from a camera's SD card)
• AI-powered species and object detection
• Camera and location association and mapping
• Team-based collaboration features

We offer both free and paid subscription tiers. The features available under each tier are described on our pricing page and may be updated from time to time in accordance with Section 10. The features included in your current plan, as described on the pricing page at the time of your purchase or most recent renewal, form part of these Terms for your subscription.

To maintain the reliability and performance of the Service, we use automated error monitoring tools that may collect technical data about errors encountered during use. This is described in detail in our Privacy Policy.

4. Teams and Accounts

The Service is offered on a per-team basis. A team subscription covers the members of that team only. You may not use a single subscription to provide access to individuals who are not members of your team, or otherwise circumvent usage limits or seat restrictions.

We reserve the right to suspend or terminate accounts where we reasonably determine that this policy is being violated, and to charge for any additional usage detected above the limits of your subscription.

5. Acceptable Use

You agree not to use the Service to:

• Upload content that is illegal, harmful, defamatory, or infringes the rights of others
• Upload a profile avatar or team image that depicts another individual without their consent, or that contains offensive, obscene, or misleading imagery
• Capture, store, or share images of third parties without their knowledge or consent where applicable law requires you to obtain such consent
• Install or operate cameras in locations where individuals have a reasonable expectation of privacy, in violation of applicable law
• Surveil individuals in a manner prohibited by applicable law, including data protection and privacy regulations
• Attempt to reverse engineer, copy, decompile, or extract proprietary components of the Service
• Use automated means to access the Service in ways that exceed normal usage patterns or that harm Service performance
• Attempt to gain unauthorised access to other users' data or accounts
• Upload or transmit malicious code, viruses, or other harmful software
• Use the Service for any unlawful purpose or in violation of any applicable local, national, or international law or regulation
• Create or distribute public share links to content that you are not authorised to share, or that could violate the privacy or rights of any third party

Surveillance and Legal Compliance

You are solely responsible for ensuring that your use of cameras and the Service complies with all applicable laws. This includes, without limitation, data protection regulations, privacy laws, any local or national restrictions on image capture or surveillance, and any obligation to display notices informing individuals that recording is taking place.

Camwarden provides platform infrastructure only. We assume no liability whatsoever for your failure to comply with applicable laws, or for any claims made by third parties arising from your use of cameras in connection with the Service. If third-party claims are brought against us as a result of your non-compliance, you agree to indemnify and hold us harmless as set out in Section 13.

6. Your Content

You retain all rights to your content. You grant CMP IT ApS a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, convert, analyse, and display your content solely to the extent necessary to operate and provide the Service. This licence continues for as long as the relevant content remains on the Service and terminates when it is deleted, subject to backup rotation periods described in the Privacy Policy.

Photos older than your plan's retention period are permanently deleted. If your plan's retention period shortens, affected photos are deleted after a 30-day grace period; we notify you in advance so you can export them.

Your Content may be used to improve and train our AI detection models, as further described in our Privacy Policy. We will notify you before activating any such programme, and you have the right to opt out at any time by contacting [email protected]. We will never use Your Content for any purpose unrelated to providing or improving the Service.

You represent and warrant that you have all necessary rights to upload Your Content and that it does not infringe the intellectual property rights or privacy rights of any third party.

Public Share Links

You may generate a public share link for individual media items. By doing so, you make that content — including any embedded metadata such as GPS coordinates — accessible to anyone in possession of the link, without requiring authentication. You are solely responsible for deciding what content to share publicly and for ensuring you have the right to do so.

Share links may be configured with an expiry period at the time of creation. You may revoke a share link at any time through your account settings. Following revocation, the link will stop functioning; however, copies of the content may persist temporarily in content delivery caches for a short period before those caches are cleared, and immediate removal from all caching layers cannot be guaranteed. We are not liable for any access to shared content that occurs prior to cache clearance following revocation.

You agree that the same Acceptable Use obligations that apply to content stored on the Service apply equally to content shared via public share links. We reserve the right to disable any share link that we reasonably determine violates these Terms.

7. Payments and Subscriptions

Paid subscriptions are sold through our merchant of record, Polar Software, Inc. ("Polar"). When you purchase a subscription, you enter into a purchase transaction with Polar, which processes your payment, issues your invoice, and handles applicable VAT. Polar's terms and privacy policy apply to the payment transaction. We do not receive or store your full payment card details.

Subscriptions renew automatically at the end of each billing period until cancelled. You can cancel at any time with effect from the end of the current period.

Right of withdrawal (EU consumers). If you are a consumer in the EU/EEA, you may withdraw from a paid subscription within 14 days of purchase without giving a reason. By subscribing, you request that the Service be provided to you immediately; if you withdraw within the 14-day period, we are entitled to deduct a proportionate amount for the service provided before withdrawal — in practice, we currently refund the full amount. You can exercise this right at any time during the withdrawal period using the "Withdraw from contract" function in the footer of camwarden.com, or by any other clear statement to us ([email protected]) or to Polar. Upon receipt, you will receive an email confirming the date and time your withdrawal was received.

Price changes will be announced at least 30 days in advance and take effect at your next renewal. If you do not agree, you may cancel before the change takes effect.

8. Intellectual Property

The Service, including its software, design, user interface, trademarks, detection pipelines, and configurations, is owned by CMP IT ApS or its licensors. Wildlife detection uses open-source machine learning models; attributions are listed at camwarden.com/attribution. Nothing in these Terms grants you any right to the Service's software or branding beyond the use rights expressly stated.

You may not copy, modify, distribute, sell, or create derivative works based on our intellectual property without our prior written consent. Any feedback, suggestions, or ideas you submit to us may be used by us freely and without obligation to you.

9. Third-Party Services

The Service integrates with third-party providers across categories including payment processing, cloud infrastructure and storage, CDN and security services, and email ingestion. Our Privacy Policy describes these categories and how data is handled by each. The specific providers we engage may change from time to time.

Your use of these integrations may be subject to their respective terms and privacy policies, which we encourage you to review. We are not responsible for the practices of third-party providers.

10. Service Modifications and Continuity

We reserve the right to modify, update, restrict, or discontinue any part of the Service at any time. For material changes to features that you rely on under a paid subscription, we will endeavour to provide at least 30 days' advance notice via email or in-platform notification. For changes required for legal, security, or urgent operational reasons, shorter notice may be given.

We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service, provided that in the event of a permanent discontinuation of the Service, we will provide reasonable assistance to help you export Your Content prior to closure.

There is no entitlement to the continuation of any specific feature, integration, or service level. General marketing descriptions on our website are informational and may describe planned functionality. This does not affect the features of your current plan as described in Section 3.

11. Disclaimers

The Service is provided "as is" and "as available" without warranty of any kind. To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

AI species and object detection is an assistive tool only. Detection results may be incomplete or inaccurate and must not be solely relied upon for regulatory, conservation, scientific, or legal purposes. We make no warranty as to the accuracy, timeliness, or completeness of any detection output.

We do not warrant that the Service will be available at all times or that transmission of data will be uninterrupted or error-free. Availability may be affected by factors outside our control, including third-party network operators.

12. Limitation of Liability

To the maximum extent permitted by applicable law, CMP IT ApS shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of or inability to use the Service. This includes, without limitation, loss of data, loss of revenue or profits, business interruption, or damages resulting from AI detection errors or missed detections.

Our total aggregate liability to you for any claim arising under or in connection with these Terms — whether in contract, tort (including negligence), or otherwise — shall not exceed the total amount you have paid us in the 12 months immediately preceding the event giving rise to the claim. If you have not made any payments, our liability shall not exceed EUR 100.

Nothing in these Terms limits or excludes liability that cannot be excluded by law, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability to the extent it cannot be limited under applicable consumer protection law.

13. Indemnification

You agree to defend, indemnify, and hold harmless CMP IT ApS, its officers, directors, employees, and agents from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• your use of the Service in violation of these Terms;
• Your Content, including any claim that it infringes the intellectual property rights or privacy rights of a third party;
• your violation of any applicable law or regulation, including any privacy, data protection, or surveillance law arising from your use of cameras in connection with the Service;
• your wilful misconduct, fraud, or negligence; or
• any claim by a third party arising from images or recordings captured by your cameras.

We reserve the right to assume exclusive control of the defence of any matter subject to indemnification by you, at your expense. You agree to cooperate fully with us in the defence or settlement of any such matter and not to settle any claim without our prior written consent.

This section applies to the maximum extent permitted by applicable law and does not limit any rights you have as a consumer under mandatory law.

14. Termination

We may suspend or terminate your access to the Service at any time if you violate these Terms, fail to pay amounts due, or for any other reason, with reasonable notice where practicable. In cases of serious or repeated violation, we may terminate immediately and without prior notice.

You may delete your account at any time through your account settings. Upon deletion, your right to access the Service ceases immediately and your data will be removed in accordance with our Privacy Policy.

Upon termination for any reason, all outstanding payment obligations remain due and payable. Termination does not limit any rights or remedies either party may have accrued prior to termination.

15. Survival

The following sections of these Terms will survive termination or expiry for any reason: Section 6 (Your Content — licence and warranty provisions), Section 8 (Intellectual Property), Section 11 (Disclaimers), Section 12 (Limitation of Liability), Section 13 (Indemnification), Section 14 (Termination — outstanding obligations), Section 17 (Governing Law and Disputes), and Section 18 (General Provisions).

16. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or a prominent notice within the Service at least 14 days before they take effect. Continued use of the Service after the effective date of any update constitutes your acceptance of the revised Terms.

Where a change is required for legal or security reasons, it may take effect immediately upon notice. We encourage you to review these Terms periodically.

If a material change adversely affects you as a paying subscriber, you may terminate your subscription before the change takes effect and receive a pro-rata refund of any prepaid, unused period.

17. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of Denmark, without regard to its conflict of law provisions.

In the event of any dispute arising out of or in connection with these Terms, the parties agree to first attempt to resolve the dispute informally by contacting us at [email protected]. If the dispute cannot be resolved informally within 30 days of written notice, it shall be referred to the exclusive jurisdiction of the courts of Denmark.

If you are a consumer in the EU, you may also have rights under mandatory consumer protection laws of your country of habitual residence that cannot be excluded by these Terms, and you may be entitled to seek relief in the courts of your country.

EU Online Dispute Resolution

The European Commission provides an online dispute resolution (ODR) platform for consumers to resolve disputes arising from online services: https://ec.europa.eu/consumers/odr

Our contact email for ODR purposes is [email protected].

18. General Provisions

18.1 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or severed from these Terms if modification is not possible. The validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired.

18.2 No Waiver

Our failure or delay in exercising any right or provision under these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative of CMP IT ApS to be effective. A waiver of any specific breach shall not be construed as a waiver of any subsequent or similar breach.

18.3 Entire Agreement

These Terms, together with our Privacy Policy and any applicable subscription, pricing, or order terms, constitute the entire agreement between you and CMP IT ApS with respect to the Service and supersede all prior and contemporaneous agreements, representations, understandings, and negotiations, whether written or oral.

18.4 Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent. Any purported assignment in breach of this clause shall be void. We may assign these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, corporate restructuring, or sale of assets, provided that the assignee agrees to be bound by these Terms.

19. Data Processing Agreement

Data processing. Where you upload camera media containing personal data, our processing of that media on your behalf is governed by the Data Processing Agreement, which is incorporated into these Terms.

20. Contact

For any questions or concerns relating to these Terms, please contact:

CMP IT ApS CVR: 41254041 [email protected]

For security-related concerns, including suspected vulnerabilities or incidents involving the Service, please contact [email protected].